Policies
The rules that keep ZadiLog fair and safe
Refund Policy
Eligibility
Standard products carry a 24-hour warranty from delivery; aged accounts carry a longer window shown on the product page. Claims made after the window cannot be accepted.
Request process
Contact support inside the warranty window with your order number and a clear, unedited screen recording of the problem. Do not change the password, recovery email or two-factor settings before contacting us.
Review times
Most claims are reviewed within a few hours. You will see the outcome in your support requests and notifications.
Replacements
Faulty items are replaced first with a fresh equivalent. If no equivalent stock is available, the full amount is credited back to your wallet. Wallet credits never expire.